Frequently Asked Questions

Everything you need to know about your favorite Korean beauty rituals.

Are LANEIGE products suitable for sensitive skin?

Yes, many of our products, including the Water Bank and Cica Sleeping Mask lines, are dermatologically tested and formulated to be gentle on sensitive skin while providing intense hydration.

How can I track my order status?

Once your order has shipped, you will receive a confirmation email containing a tracking number. You can use this number on our website's tracking portal to see real-time updates.

What is your return policy for opened skincare products?

We want you to love your glow. If you are not satisfied, we accept returns of gently used products within 30 days of purchase for a full refund, excluding shipping costs.

Do you offer international shipping?

Currently, we ship to over 50 countries worldwide. Shipping rates and delivery times vary by location and will be calculated at checkout.

Are your products cruelty-free?

LANEIGE does not conduct animal testing on its products or ingredients, except where required by law in certain countries where we operate.

In what order should I apply my LANEIGE skincare routine?

We recommend starting with a cleanser, followed by a toner or skin refiner, then applying your serum, moisturizer, and finishing with a sleeping mask if used at night.